Customer Service Representative

We have immediate opening for a Customer Service Representative. We need someone who genuinely love providing great customer service and help to accelerate our continued growth and success in the market.

Missions: * Respond to customer inquiries via chat and phone ;

* Identify customer needs, attract potential customer by answering product and service questions and convert into Sales leads ;

* Recommend alternative products when necessary, offering all options to appease the customer ;

* Educate customers on available products and services by offering professional and proficient customer service ;

* Contributes to team effort and Sales growth by accomplishing related tasks ;

* Maintain professional and technical knowledge by attending internal training sessions and working closely with support team.

Profil recherché pour le poste : Customer Service Representative

Profil: * High school diploma or higher ;

* 1 – 2 years in customer service position ;

* Strong English communication skills ;

* Phone skills: Listen, articulate, establish positive rapport ;

* Computer proficiency, including web navigation ;

* Basic technology skills ;

* Adaptable to changing situations.

Critères de l'annonce pour le poste : Customer Service Representative

Métier: Métiers des services

Informatique, nouvelles technologies

Marketing, communication

Secteur d´activité: Informatique, SSII, Internet

Maintenance, entretien, service après vente

Centres d´appels, hotline, call center

Services autres

Télécom

Type de contrat: CDI

Région: Agadir, Laâyoune, Oujda, Tanger, Casablanca, Marrakech, Rabat, International, Fès, Meknès, Settat

Ville : Casablanca

Niveau d'expérience : Débutant 2 ans

Niveau d'études : Bac

Langues exigées:

anglais (courant)


Description de l'entreprise

GRANDSTREAM NETWORKS, Inc. www.grandstream.com is one of the top designers and award-winning manufacturers of innovative, high quality and mass-affordable IP telephony, IP conferencing and Networking products.