Customer Service Representative

We recruit a Customer Service Representative.

Missions: * Respond to customer inquiries via chat and phone ;

* Identify customer needs, attract potential customer by answering product and service questions and convert into Sales leads ;

* Recommend alternative products when necessary, offering all options to appease the customer ;

* Educate customers on available products and services by offering professional and proficient customer service ;

* Contributes to team effort and Sales growth by accomplishing related tasks ;

* Maintain professional and technical knowledge by attending internal training sessions and working closely with support team.

Profil recherché pour le poste : Customer Service Representative

Profil: * High school diploma or higher ;

* 1 – 2 years in customer service position ;

* Strong English communication skills ;

* Phone skills: Listen, articulate, establish positive rapport ;

* Computer proficiency, including web navigation ;

* Basic technology skills ;

* Adaptable to changing situations.

Critères de l'annonce pour le poste : Customer Service Representative

Métier: Informatique, nouvelles technologies

Secteur d´activité: Centres d´appel, hotline, call center

Informatique, SSII, Internet

Télécom

Type de contrat: CDI

Région: Casablanca

Ville : Casablanca

Niveau d'expérience: Débutant 2 ans

Niveau d'études: Bac+3

Langues exigées:

anglais›courant

français›courant


Description de l'entreprise

GRANDSTREAM NETWORKS, Inc. www.grandstream.com is one of the top designers and award-winning manufacturers of innovative, high quality and mass-affordable IP telephony, IP conferencing and Networking products.