Technical Sales Coordinator

We are recruiting a Technical Sales Coordinator

* Will ensure high level of customer satisfaction by enhancing relationships with the appropriate levels with internal and external stakeholders ;

* Communicating used oil analysis results, discussing recommendations with the customers/account manager as required ;

* Acting as the technical point of contact in answering customers regular queries and ensure customer satisfaction. Handle difficult situations with customers with support of line manager ;

* Handling of customer’s complains and claims (with support of line manager) ;

* Able to articulate and demonstrate the value of Company Oil Condition Monitoring offer ;

* Making a significantly high number of daily outbound calls to prospective clients ;

* Processing sales related letters, proposals and contracts in a timely manner using the Group templates for quotations and technical descriptions ;

* Ensuring that all inquiries are dealt with accurately, timely and professionally ;

* Preparing month-end Sales reports for senior managers and also presenting them ;

* Ensuring that all data related to the contract are maintained and updated on regular basis (list of equipments, analysis schemes, prices, contacts…) ;

* Effective interpersonal skills; able to develop good working relationships with people at all levels ( Lab (s), technical support, Customers) ;

* Able to work under own initiative and with a high degree of autonomy ;

* Willingness to learn and adapt to change – committed to continuous personal and professional development.

Profil recherché pour le poste : Technical Sales Coordinator

Profile: * 2- 3 years experience in managing maintenance and/or after sales service or technical sales

* Candidate must possess at least diploma in Mechanical Engineering (maintenance or marine)

* Fluency in French & English

* Competence in IT (MS Office tools)

Critères de l'annonce pour le poste : Technical Sales Coordinator

Métier: Commercial, vente

Secteur d´activité: Aéronautique, navale

BTP, construction

Qualité, méthodes

Services autres

Type de contrat: CDI

Région: Casablanca

Niveau d'expérience : Expérience entre 2 ans et 5 ans

Niveau d'études : Bac+5 et plus

Langues exigées:

français (courant)

anglais (bon niveau)


Description de l'entreprise

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 85,000 employees, we operate a network of more than 1,800 offices and laboratories around the world.

Our core services can be divided into four categories:

* Inspection: our comprehensive range of world-leading inspection and verification services, such as checking the condition and weight of traded goods at transshipment, help you to control quantity and quality, and meet all relevant regulatory requirements across different regions and markets

* Testing: our global network of testing facilities, staffed by knowledgeable and experienced personnel, enable you to reduce risks, shorten time to market and test the quality, safety and performance of your products against relevant health, safety and regulatory standards

* Certification: we enable you to demonstrate that your products, processes, systems or services are compliant with either national or international standards and regulations or customer defined standards, through certification

* Verification: we ensure that products and services comply with global standards and local regulations. Combining global coverage with local knowledge, unrivalled experience and expertise in virtually every industry, SGS covers the entire supply chain from raw materials to final consumption.

We are constantly looking beyond customers’ and society’s expectations in order to deliver market leading services wherever they are needed. As the leader in providing specialized business solutions that improve quality, safety and productivity and reduce risk, we help customers navigate an increasingly regulated world. Our independent services add significant value to our customers’ operations and ensure business sustainability.

As well as delivering services that promote sustainable development, our values also show a commitment to corporate sustainability. For us, sustainability is about managing a long-term profitable business while taking into account all the positive and negative environmental, social and economic effects we have on society. You can find out more about our sustainability policies and program in our Corporate Sustainability section.