Frequently asked questions and help
Everything you need to know about Retemax in one place: registering, posting and editing ads, photos, searching, alerts, contacting advertisers and staying safe. If you can’t find an answer, get in touch.
- Everything is free
- 11 languages
- Step-by-step answers
General
- What is Retemax?
- Retemax is an international classifieds site for property, vehicles, machinery, jobs and much more, in over 40 countries and 11 languages. Buyers contact advertisers directly.
- Is Retemax free?
- Yes. Registering, posting ads and browsing ads are all free. Retemax takes no commission on sales and there are no hidden costs.
- Is Retemax involved in buying or selling?
- No. Retemax connects buyers and sellers – you agree the deal, payment and collection directly with the other party. Before you pay, read our safe buying tips.
- In which languages can I use Retemax?
- In 11 languages. You choose the language in the page header (the language code, e.g. EN). The chosen language applies to the whole site, and an ad written in your language is also shown to visitors who use other languages.
Registration and login
- How do I register?
- Click My Account, then Register, choose a membership package (they are all free), enter your details and email address and confirm. You’ll receive an email with a link – click it and your registration is complete. You can start posting ads straight away.
- What is the difference between the Start, Extra, Pro and Max packages?
- All packages are free. The only difference is how many ads you can have live at the same time: Start up to 4, Extra up to 100, Pro up to 1,000 and Max unlimited. Choose a package based on how many ads you plan to post.
- I haven’t received the confirmation email. What now?
- Wait a few minutes and check your spam folder. To make sure our emails reach you, allow mail from retemax.com. If the email still hasn’t arrived, get in touch.
- How do I log in?
- Click My Account, then Login, and enter the details you used when you registered. You can also log in with your Facebook or Google account. To stay logged in on your device, tick Auto login next time.
- I’ve forgotten my password.
- On the login page, click Forgot Password? and enter your email address. You’ll receive an email with instructions for setting a new password.
- What does the Verified email badge mean?
- Ads from users who have verified their email address show the Verified email badge – a sign of trust for buyers. To verify your email, go to My Listings, click Verify email and then click the link we send you.
- How do I change my details?
- In My Account, open Profile and change your details there. If you change your email address, verify it again to get the Verified email badge back.
Posting ads
- How do I post an ad?
- Click Post ad in the page header, choose a category, fill in the details of the item, add photos and confirm. It only takes a few minutes. If you aren’t logged in, you’ll be asked to log in or register first.
- How do I write an ad that buyers respond to?
- Choose the right category, write a clear title, add good photos, an honest description and a realistic price, and state the location. You’ll find detailed tips in our guide How to write a good ad.
- How long does my ad stay online?
- You can see the expiry date of each ad in My Listings. Before it expires, you can extend it with the Renew button.
- How do I edit my ad?
- In My Listings, click the pencil icon next to the ad, change what you want and save. Your changes are visible immediately.
- What does the Raise button do?
- It moves your ad back to the top of the list in its category, as if it had just been posted, so more buyers see it.
- How do I disable, mark as sold or delete an ad?
- In My Listings, each ad has its own buttons: Disable hides the ad temporarily, Sold marks it as sold, and the bin icon deletes it permanently.
- What does the view count mean?
- The view count shows how many times your ad has been opened. You can see it on the ad and in My Listings, and new views appear within a few minutes.
Photos
- How do I add photos?
- When posting or editing an ad, click the image field and choose your photos. On a mobile phone you can pick them from your gallery or take them on the spot; on a computer you can select several photos at once.
- What makes a good photo?
- Shoot in daylight, in landscape orientation, from several angles and with no clutter in the background. The first photo is shown in the ad list, so make it your best one. You’ll find more tips in our guide How to write a good ad.
- My photo won’t upload. What can I do?
- Use a standard format such as JPG or PNG. If the photo is very large, make it smaller or take it at a lower resolution and try again. If it still doesn’t work, get in touch.
Searching and following ads
- What is the quickest way to find an ad?
- Type a word into the search box at the top of the page or open a category. In the results you can narrow things down with filters (category, location, price and other details) and change the order of the ads.
- How do I search for ads in a particular place?
- In the filters, choose the country and location. For property and vehicles in Croatia there are also dedicated pages by county and city – the links are at the bottom of the category page.
- How do I save an ad I like?
- Click the heart icon on the ad. You’ll find your saved ads in My Account under Saved.
- Can I compare several ads?
- Yes. Mark the ads with the compare icon and click Compare Listings – the details are shown side by side.
- How do I get alerts about new ads?
- In a category or in your search results, click Notify me about new ads, check the category and keyword and confirm. When new matching ads appear, you’ll get an email. You can switch alerts on and off in Auto Notify.
- Can I save a search?
- Yes. In the search results, click Save This Search and give it a name. Your saved searches are in My Account.
- What does the ≈ sign next to the price mean?
- It shows the approximate price in other currencies, so you can compare more easily. The price stated by the advertiser is the one that counts.
Contacting advertisers
- How do I contact an advertiser?
- On the ad page, call the advertiser on the phone number shown, click Reply to Listing or send them a private message. You’ll find your messages in My Account under My Mailbox.
- How do I know an advertiser is trustworthy?
- Check whether they have the Verified email badge, what ratings other users have given them and what other ads they post. Don’t pay strangers in advance, and read our safe buying tips.
- Can I rate a seller?
- Yes. On the ad page, in the seller section, click Rate Seller and leave a rating and a comment.
Safety and rules
- How do I report a suspicious ad?
- On the ad page, click Report Abuse and briefly describe the problem. We review every report and remove ads that break the rules.
- Why has my ad been deactivated or deleted?
- Every ad must comply with the Terms of Use and the Privacy Policy. Ads that break them – for example prohibited items, false information or an ad in the wrong category – may be deactivated or deleted.
- How can I protect myself from scams?
- See the item in person before paying, don’t send money to strangers in advance and never share your card details or SMS codes. We describe all the warning signs on the Safety and scams page.
Other questions
- Can I add Retemax to my phone’s home screen?
- Yes. In your phone’s browser, open the menu and choose Add to Home screen or Install app. Retemax then opens like an app, with a single tap.
- I’m not receiving emails from Retemax.
- Check your spam folder and mark the Retemax email as not spam. Allow mail from retemax.com in your email settings.
- I’m buying property in Croatia from abroad. Where do I start?
- Read our guide Buying property in Croatia – who can buy, what to check before paying a deposit and what the costs are.
- How can I delete my account?
- Delete your ads in My Listings and send us a request to delete your account from the email address you registered with.